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Delivering Safe Banking Services to our Members and Staff

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For 50 years, the wellbeing of our Members and staff have always been our top priority. As we face unprecedented responses from the COVID-19 (coronavirus) outbreak, our support and commitment to our Members and staff will not change. And as a mutual bank and a member of the Australian community, it is important we come together to support each other.

We would like to assure our Members that the Bank is prepared to make any necessary changes to support and protect them. We have implemented several actions to keep our Members, our staff and our wider community as safe as possible. 

We are monitoring the situation daily and following the advice of Australian Government Health authorities as well as applying governments restrictions that are currently in place. We will continue to assess and make any necessary changes, to ensure we can continue to provide safe banking services.

Helping you access your Bank

All our banking services will continue to operate as normal. If visiting one of our branches is not essential, you can still safely continue to bank with us through one of these channels.

  • Banking App – available on the App Store and Google Play
  • Internet Banking
  • Phone Banking

Please contact our helpful Member Services by email or phone if you need any assistance in accessing one of these channels or you are not sure how to use them.

Our branches and offices are being cleaned more than usual

We are taking extra steps to regulate cleaning and disinfection of all the high touch and high–traffic surfaces in our branches. 

Looking after our Members and our staff

  • Our staff have been provided with gloves when handling cash.
  • We have implemented social distancing of 1.5 meters 
  • For now, our Mobile Lenders will stop visiting members at home and at their workplace and instead will continue to provide consultations and service by phone and email.
  • We have ensured that our employees have the information they need to stay healthy, and the ability to stay at home if they are unwell in any way.
  • We have ceased business travel and face-to-face meetings, and instead use online or phone conferencing facilities where practicable.

Looking after you if you are experiencing financial difficulty

We have introduced a Financial Assistance Package for Members with any type of home loan, personal or car loan, overdraft or credit card and all commercial loans. If you wish to apply for financial relief, please complete our Financial Assistance online form and one of our friendly staff will contact you as soon as possible.

Keeping you up to date

We will provide further updates to Members if there are any significant changes in circumstances. Please visit our website for the latest news or follow us on Facebook (@BankstownCityUnityBank) and Twitter (@BCUB_AU).

Thank you for your continuous support

We would like to thank our Members for their continued support, showing understanding and giving positive encouragement to our staff members as they work hard to help the Members who are going through difficult times. 

If you have any questions, please contact us by email or phone 1300 65 4477.